Questions, problems and ideas are welcome. Write to us at [email protected].
Before you write#
- A reminder did not arrive. Your phone decides whether the app may show reminders. Check the notification permission and the battery saving settings in your phone’s settings, and the reminder time in the app’s Settings.
- The contact picker is empty. The app needs your permission to read your contacts. You can also add a friend by typing a name, which needs no permission at all.
- A new phone. There is no account to sign in to. Make a backup file in the app’s Settings before you switch and restore it on the new phone. If you bought the unlock, open Settings on the new phone and tap Restore purchase, using the same App Store or Google Play account.
- I bought the unlock but the app still says free. Open Settings and tap Restore purchase. It asks your store what your account owns. A payment that is waiting for approval, for example from a parent, unlocks the app when it goes through.
- I forgot the passphrase of a backup. It cannot be recovered: the app never kept it and neither did we. What is on your phone is not affected, so you can make a new backup.
- A lost phone. What you entered lives only on the phone, so we cannot bring it back. A backup file you made earlier is the way.
What to put in your message#
The type of phone and its system version, what you did, what you expected and what happened. Please leave out anything private: we do not need your friends’ names to help.